Checking my order status

Pure Electric E-Scooters:

  • All E-Scooters ordered Monday - Friday before 1PM will be delivered the next working day.
  • Orders placed after 1PM Friday or over the weekend will be delivered Tuesday
  • On the day of dispatch you should receive a tracking link via email (this is typically sent between 2PM & 9PM), this will allow you to track the status of your delivery.
  • If you have not received your tracking link, please check your junk/spam folders as the emails can often end up there.

You can also check your account for updated tracking details at the following: Account Login

If you are still unable to locate your tracking details, please email with your order number (beginning with PS) in the subject line and our team will provide assistance.

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