Change of mind – E-Scooter

Please read the returns policy fully to make sure you are eligible for a refund and that the process is as smooth as possible.

Returning an E-Scooter

  • You’ll need to notify us that you'd like to return your product within 30 days of receiving it
  • It must be correctly packaged and returned in the original box with all parts included (Charger, manual, accessories etc)
  • The product must be in ‘as new’ and clean condition with no scratches, blemishes or excessive wear and tear

Important Note: If your scooter is incorrectly packed and is damaged in transit, we may be unable to accept your return. To help, we’ve produced a step by step video on how to re-box your scooter, you can find it here.

Once your E-scooter has been received, our technicians will review your return in-line with the above guidelines, this can take up to 5 working days.

If approved, you will receive a full refund less £20 to cover the cost of return. It can take up to  5 working days to show in your account and refunds will be made back to the original payment method.

Ready to return your item?

Send us an email at with the following information so we can process this as quickly as possible for you:

  • Your order number (beginning with a "PS")
  • The product you'd like to return
  • The reason for the return
  • If the product has been ridden


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