We're sorry to hear you have a fault with your item and want to help you resolve the issue as quickly as possible.
Please email us at firstname.lastname@example.org including your order number (beginning PS), the product / model purchased and relevant details of the fault such as:
- A brief description of the fault.
- What part of the E-Scooter is affected.
- Error codes located on the E-Scooter display screen or app if applicable.
- Any photos that clearly demonstrate the issue (this will help us solve the issue faster). Please find following a link to a pdf with example photos of what we need Photos required for returns
We’ll be in contact and work with you to resolve this problem as soon as possible.