E-Scooter won’t switch on / dashboard doesn’t light up
Let’s try the basics first (sometimes it’s a nice, easy fix!).
- Check your e-scooter is definitely charged (Yes, we know… but you’d be surprised how often this is the solution!).
- Check the charger – when plugged in and turned on, is there a red or green light? If not then it’s likely there’s an issue with your charger. In this instance contact the customer team to organise a replacement.
- Once your scooter is fully charged, hold the On/Off button for three seconds.
If these checks don’t help, then you’re in need of more expert help. Please contact our customer team at email@example.com with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
E-Scooter turns on but won’t accelerate
Pure Electric E-Scooters have a safety feature that prevents them from starting from standstill. This is to stop you accidentally hitting the throttle and causing the e-scooter to potentially move unexpectedly from under you.
When you're ready to go, all you need to do is “kick-off” with a single firm push getting the E-Scooter to a walking pace. Once going, depress the throttle and the motor will kick in.
Still not starting?
Your e-scooter’s problem might be a little more rare, but don’t worry! We’re on hand to fix it and get you back on the road quickly.
Please contact our customer team at firstname.lastname@example.org with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.