Let’s try the basics first (sometimes it’s a nice, easy fix!)
- Check your charger is properly plugged into both the wall and your e-scooter and that its turned (Yes, we know… but you’d be surprised how often this is the solution!).
- When plugged in and turned on, is there a red or green light? If not then it’s likely your charger is broken.
If your E-Scooter is still under its warranty period, contact our customer team on firstname.lastname@example.org with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.
If your E-Scooter is outside of the warranty period, you can buy a replacement charger here: Batteries and Chargers.