My charger isn’t working

Let’s try the basics first (sometimes it’s a nice, easy fix!)

  1. Check your charger is properly plugged into both the wall and your e-scooter and that its turned (Yes, we know… but you’d be surprised how often this is the solution!).
  2. When plugged in and turned on, is there a red or green light? If not then it’s likely your charger is broken.

What next?

If your E-Scooter is still under its warranty period, contact our customer team on help@pureelectric.com with your order number (it will look like PS12345) and the details of the issue you’re experiencing and we’ll be in touch to get the problem resolved.

If your E-Scooter is outside of the warranty period, you can buy a replacement charger here: Batteries and Chargers.

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