Error codes can often occur for many reasons Some require simple fixes to get you back up and running and some can require more complex work that requires a trained technician.
Below is a list of all error codes and the actions we recommend to resolve the issue:
| Error code | Fault Description | Maintenance/Part required | Advice |
| 1 | Battery Current Malfunction | Replace Controller | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 2 | Battery Voltage Malfunction | Replace Controller, Test, if fault remains then replace the battery | Battery should not be charged when this error code is present. Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 4 | Battery Over Voltage Malfunction | Replace Controller, Test, if fault remains then replace battery | Battery should not be charged when this error code is present. Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 8 | Wheel Sensor Malfunction | Replace Controller, Test, if fault remains then replace battery | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 10 | Communication Fault | Replace Controller | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 20 | Communication Fault | Replace Controller | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 40 | Motor fault | Replace motor | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 80 | Controller temprature fault | Replace Controller | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 100/H1 | Throttle fault | Replace Throttle - Availble to buy here > Link to Pure Electric Spare parts | If fault does not clear then replace the display, test, then Controller. Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 200/H2 | Brake lever fault | Replace Brake Lever - Availble to buy here > Link to Pure Electric Spare parts | If fault continues replace display, test, then Controller. Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 400/H4 | Controller software fault | Replace Controller | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| 800/H8 | Motor Temprature Fault | Replace motor | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |
| HH | Firmware Fault | Firmware upadate via App | Download latest verison from Andriod or Apple app store. Connect to your scooter via Bluetooth and follow instructions |
| 8000/ r8 | Display and Controller communication fault | Clean Main display cable and replace if damaged. If fault remains then replace display, test again, then replace the controller. | Contact Pure Electric customer services or check list of approved repair agents for spare part stockists. Link to Pure Electric Repair Agents |