We have noticed that the scooter image printed on the inside of the box for our Pure Air GEN3 and Pure Advance/Advance+ shows a valve extender by the valve. However, this is not included and is not necessary to pump up your tyres on your new Pure e-scooter.
Firstly check the pump is set up for a Schrader valve. See the image below.
Once set up for the Schrader valve, press the head of the pump firmly onto the valve and once firmly on, flick out the lock opposite the pump head so it is at a 90 degree angle to the pump. Then pump the air into the tyre.
If you feel any resistance this is because the pump may not be attached far enough onto the valve, so release the lock and try again.