Problems with an e-scooter or e-bike?

We're sorry to hear you're having an issue with your product. We recommend that you take the product to one of our showrooms – from there, the workshop team can assess the item, hopefully diagnose the issue and look to resolve it quickly for you.

If you live too far from a showroom, or they are unable to diagnose and solve the problem, please email help@pureelectric.com with details of the issue that you’re experiencing. Please include your order number in the subject of your email and any photos or videos that will help demonstrate the issue you are encountering.

If you’re outside the first 30 days since your purchase, we’ll help you to make a warranty claim for any manufacturing faults that may have arisen during your ownership.

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