Card has been used without permission

We're sorry to hear that someone has made a purchase with your card without your permission.

Firstly, we recommend that you contact your bank to freeze your card to avoid any further potentially fraudulent purchases.

Secondly, please email, including as much information you can about the purchase, including:

  • Last 4 digits of the card number (please DO NOT send us your full card number)
  • Time of payment
  • Value of payment
  • Transaction IDs

We take these matters very seriously and will forward this information onto our fraud team who will endeavour to stop the payment and delivery of the items.

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