We’re sorry to hear you’ve been unable to finalise payment with our finance partner Klarna. Unfortunately, as Klarna is the payment provider, we have no further visibility on its process.
In order to verify your identity and to make decisions regarding credit, Klarna looks at data from a large range of sources, so there could be a few reasons why this wouldn’t process.
If you have any queries, we recommend calling the Klarna customer helpline on 0203 005 0833 or visiting its customer service centre, as its experts will be best placed to give you any answers you may need: Klarna Help.
We’re sorry that we cannot assist further in this case.