Change of mind and want to return item(s)

We just have a few important steps to make sure any return process goes smoothly for you
To get a full refund, you’ll need to tell us you'd like to return your item(s) within 30 days of receiving them. They’ll need to be in an as new condition.

What Pure Electric means by “as new condition” is:

  • An unridden (max 1km) product
  • With all parts, included in the original box
  • Any manuals included in the original box
  • Any accessories included in the original box
  • And original or newly purchased, Pure Electric packaging.

What happens to my product once it's returned?
Our specialists will check your returned item, to double check that it ticks all of the points on the list above, as part of the Pure Electric returns policy.

How do I package my return items?

Click here to see our handy step by step video on how to re-package a Pure Air e-scooter

Don't forget to pack all the items in the original or new packaging safely and very securely. You want to make sure you use enough packaging to protect the product from it's return journey. This is really important as unfortunately, if the worst were to happen and the product became damaged on it's journey back to us, it might mean we're unable to accept your return.

So if your product is returned to us, without all of the internal packaging, is damaged or shows signs that it has been used, sadly we will not be able to accept this as a return as we will not be able to sell it to a new customer as new. Your product will then be sent back to you.


How long do refunds take?
Refunds will be processed within 14 days of us receiving the returned item, using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase so that's why we cant change where its paid back to.

Just a heads up - direct refunds can take up to five days to appear in your bank account depending on who you bank with, so keep this in mind when returning your item to us. We are also unable to offer any refund without a valid receipt. This does not affect your statutory rights.

 

Ready to return your item? We’re on hand to help
All you need to do is fill out our super quick and easy online contact form

You can complete the online contact form here:

Click here to see our video on the steps to re-package a Pure Air e-scooter

Make sure you tell us your order number - otherwise we wont be able to process any returns

We’re really sorry it didn't work out this time. But we’re hopeful we can support you in the future with another product, made to improve the way you travel!

 

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