Unfortunately, punctures can occur due to a number of factors, such as the surface of the road, sharp objects, use with incorrect/low tyre pressures, excess tyre wear and excess e-scooter load.
One of the best things you can do to avoid punctures is ensure the tyre pressures are regularly checked and maintained at the manufacturers recommended level. You can usually find the required pressures stamped on the sidewall of the tyres. Keeping them topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best.
Punctures and flat tyres (even those filled with puncture prevention fluid) are not covered by returns or warranty as they are considered ‘consumable’ parts which can be prone to wear and tear over time.
You can book your e-scooter in for a service or repairs at any of our Pure Electric stores nationwide by giving them a call. Our experts in store will be able to take care of this for you. To find your local store, click here.
Alternatively, we have created some handy videos to help you to repair these at home. You can also order any replacement parts you may require on our website here.
For how to repair a puncture on a Pure Air please click here.
For how to repair a puncture on a Xiaomi e-scooter please click here.