My e-scooter has a flat tyre – what should I do?

Sorry to hear that! We don’t want to leave you at a standstill, so let’s get you back in action. 
Luckily, it’s really easy to repair your tyre at home. All you need to do is follow our step-by-step video guides: 

You can quickly get all the parts you need to fix your Pure Electric e-scooter – including new tyres and inner tubes - through our website here. 

Rather not repair the puncture yourself? No problem – you can take your ride to any e-scooter repair shop, where they’ll happily get your ride working as good as new. 

How do I avoid punctures in future?
One of the best things you can do is regularly check your tyre pressures are maintained at the manufacturer’s recommended level. 

For example, Pure e-scooter riders who keep their tyre pressure at 40 PSI are less likely to get punctures than riders with a lower PSI.

Not sure how to inflate your tyres? Its quick, simple and easy! Just follow the steps in our pre-ride check video.

You can usually find the required pressures for different models stamped on the sidewall of the tyres. 

Rough roads, sharp objects, tyre wear and excess load can all lead to punctures. But keeping your tyres topped up will make it harder for sharp objects to enter the tyre, prevent pinch flats and allow puncture prevention fluid (if you have it installed) to work at its best.

Just a heads up: 
Unfortunately all tyres (including those filled with puncture prevention fluid) are subject to wear and tear from factors beyond our control, such as road conditions. That’s why punctures and flats are not covered by returns or warranty. 

Still looking for some support?
If you have a problem that we haven't been able to help with already, we’re on hand to support you and get you back on the road quickly.

All you need to do is fill out our super quick and easy online contact form here:
(providing the answers below, helps us solve your problem faster)

  • Optional: any error codes on your scooter’s display screen 
  • Optional: any error information on the app 
  • Optional: what happened when the error occurred 
  • Your order number
  • Optional: Any photos of videos of the error (This helps us solve your problem faster)

We’re really sorry if anything has come up. But we’re hopeful it’s just a simple fix so we can get you riding again quickly!

 

 

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