How long does is take customer service to respond?

We’re sorry if we haven’t responded to you yet – rest assured, we haven’t forgotten you!

We aim to reply to all of our customers as quickly as we can. Usually we’re able to respond within 24 hours, however occasionally it can take a little longer – for example, if we’re experiencing high volumes.

If you have sent us an email and not heard back, please check your junk/spam folder as sometimes our responses can end up there. If it has been over 48 hours, please try contacting us using our live chat ‘Help’ button in the bottom right hand of any product screen on our website.

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