Received an email about an order cancellation?

We're sorry for any inconvenience caused if we have cancelled your order.

All Pure Electric orders are subject to security checks; we use anti-fraud software that automatically voids orders considered ‘high risk’, based on a number of factors. Your details entered at checkout are analysed by this software, so please ensure these were all entered correctly. 

It may help to have your order delivered to the billing address (or the address that the card is registered to) and we recommend that you use an email address that you regularly use for online purchases (if you haven’t already).

Alternatively, you can try another secure payment method such as PayPal.

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