What to do if the tracking details are incorrect

Sometimes, our delivery partners recycle tracking numbers. This means that when you enter your tracking number, it can occasionally display a number of other parcels that have no relation to you or your address. This is normal – but we understand it can be confusing!

All of our items are currently dispatched from Kettering, so please look for the parcel with tracking information, showing that it has been dispatched from there.

If you are still unsure or do not see tracking information dispatched from Kettering, please do get in contact with us at help@pureelectric.com, including your order number in the subject line and we’ll look into this for you.

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