How to cancel an order

If you would like to cancel your order please send an email to help@pureelectric.com, including your order number and quoting “cancel” in the subject line.

Unfortunately, sometimes we are not able to cancel orders due to the speed at which we process them. In these cases, you will need to refuse the delivery so that the items are returned back to us free of charge.

Please note, we can usually only amend or cancel orders within the 30 minutes of the order being placed.

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