How to check the status of an order

E-scooters and accessories

We aim to deliver all e-scooters and accessories within three working days, if ordered on a weekday before 2pm. On the day that your order is dispatched you can expect to receive a tracking link via email between 2-6pm. This link will allow you to track the status of your delivery.

If it has been more than three working days since you placed your order and you have not received this tracking link, please check your junk/spam folder as sometimes the emails can end up there, you can also check your account for updated tracking details: Account Login.

If you still can't find this, please email help@pureelectric.com with your order number in the subject line and our team will get back to you as soon as we can.

E-bikes

Our e-bikes need to be built, safety checked and packaged by our trained mechanics, so these typically take around five days to be dispatched. Once dispatched, you will receive an email notification and our delivery partners will contact you to arrange a suitable delivery date.

We work with a dedicated two-person delivery service to ensure that your e-bike gets to you in perfect condition. This means that delivery times can be a little longer than some traditional couriers, but we hope that you agree your new bike is worth the wait!

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