We’re sorry to hear that you are having issues with your e-scooter.
Many e-scooters have an ‘eco’ mode that will significantly reduce the performance of the e-scooter, but save battery life in the process. Please check to see if your e-scooter is in this mode. If so, consult the user manual for details on how to change it to a more powerful setting.
If your e-scooter has air-filled tyres, please ensure that all tyres are inflated to the correct pressures. The pressures can often be found on the sidewall of the tyre or in the user manual. For reference, Xiaomi e-scooters require a pressure of 50 PSI and Pure e-scooters require 36 PSI.