We’re sorry to hear that you are having issues with your e-scooter.
Many e-scooters have an ‘eco’ mode that will significantly reduce the performance of the e-scooter, but save battery life in the process. Please check to see if your e-scooter is in this mode. If so, consult the user manual for details on how to change it to a more powerful setting.
If your e-scooter has air-filled tyres, please ensure that all tyres are inflated to the correct pressures. The pressures can often be found on the sidewall of the tyre or in the user manual. For reference, Xiaomi e-scooters require a pressure of 50 PSI and Pure e-scooters require 37 PSI.
If your e-scooter is continually going slow, there could be a fault, or the e-scooter may simply not be the right one for you. If this is the case, please contact your local Pure Electric store and our staff will look to resolve this for you. You can you’re your local store here.
If the store advises you that this requires repairs under warranty that they are unable to carry out, please refer to the “Warranty” tab on the relevant product page.