Electric scooter battery drop

If you’re experiencing a battery drop with a Pure Air, please note that our engineers have found that the battery icon on the display unit will demonstrate how hard the battery is working, rather than how much battery power is left.

For example, if the e-scooter is running for prolonged periods, at high speed, up hills or at colder temperatures, you’re likely to see the battery cells drop. Once the battery has been rested, the cells should start to increase again.

Please rest assured, as long as the e-scooter has been charged to full capacity (where the light indicator on your charging unit has gone green) your e-scooter will continue to power to its full range.

If your e-scooter is underperforming, the most common reason will be due to having underinflated tyres. If the tyres are low and aren’t fully inflated, this causes the e-scooter to work much harder, which will inevitably cause your battery to drain faster. The required pressure can often be found on the sidewall of the tyre or in the user manual.

For reference, Xiaomi e-scooters require a pressure of 50 PSI and Pure e-scooters require 36 PSI.

Being in an ‘eco’ mode will also have an impact on the e-scooter’s performance. To switch through the modes, simply double tap the power button. You should then notice a difference. Further to this, we also advise charging your e-scooter to full capacity before any journey. This will be shown when the indicator on your charging unit turns green.

It is also worth noting that the temperature will affect battery performance, so in colder conditions over winter, you may find that the range is lower than usual. This is down to the chemical makeup of the batteries and performance should return to normal once the temperature rises once again.

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