My charger is not working

Let’s try the basics first (sometimes it’s a nice, easy fix!)

  1. First things first, check your charger is properly plugged into the wall and your e-scooter and that its turned on at the wall (Yes, we know… but you’d be surprised how often this is the solution! We’re only human, right?). The light on your charger will turn from red to green once the e-scooter is ready to use.
     
  2. If there’s no red or green light, there’s likely a problem with the charger (which we know you're aware of!). We can help replace this for you if you get in touch or buy a new one online. 

Check our website where we stock a range of chargers: Batteries and Chargers.

Or get in touch
We’re on hand to help fix it and get you back on the road quickly.

All you need to do is fill out our super quick and easy online contact form:

Include the below so we can help solve your problem faster!

  • A list of visible faults with the charger
  • Your order number 
  • Optional: Any photos of videos of the error (This helps us solve your problem faster)

We’re really sorry this has come up. But we’re hopeful we can get your ride back in motion quickly. 

 

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