Warranty for Pure electric scooters

Pure electric scooters include a 12-month warranty against original defects in material and workmanship from the date of receipt. This covers the cost of labour and parts required to maintain your e-scooter in proper working order for the 12 month warranty period.

Who is the warranty provider?

If your Pure e-scooter is registered under warranty and is covered for repair, it will be repaired at no cost by Pure Electric. To read the full details for your Pure scooter, please scroll to the bottom of the appropriate product page:

How can a customer claim on the warranty? 

If you would like to claim on your warranty, please call your local Pure Electric store and see if they will be able to resolve the issue you are encountering: Our Stores.

If the store is unable to repair this, please email help@pureelectric.com with your order number in the subject line. Please include a description of the issue you are encountering and a video or photos that best show the issue. One of our customer service agents will then be in contact and confirm the next steps.

Please note: Consumable items are not included as part of your warranty. Some of these are outlined below: 

  • Tyres
  • Inner tubes 
  • Rubber foot rest 
  • Handlebar grips 
  • Brake cables 
  • Brake pads 
  • Paint
  • Rubber bungs 
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