Cancelled or voided transaction

If you have received a message that your order has been cancelled and voided, the funds for your order will show as a pending transaction temporarily while the payment is returning to your bank. Please rest assured that funds are only released when an order has been processed successfully, so these should be back in your account within five working days.
If you’re concerned, we recommend contacting your bank or card issuer because they have the facilities to track these transactions.