Tracking shows delivered but the order has not been received

We’re sorry to hear that you’re having issues with your delivery.

Please rest assured, we take cases like this very seriously and we will instruct our logistics team to undertake a full investigation. They’ll contact the couriers for photographic evidence of both the delivery at the address and geo-locking data of when and where they left the parcel. If they conclude that there was foul play, they will inform the police and report an act of theft.
Please contact any neighbours before asking us to investigate to make sure that that they do not have your parcel. Then, please let us know if you would like us to proceed with an investigation.

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