Missing parts from the order?

Due to the size of our parcels, it is easy for small parts to be hidden and appear missing.

If you’re struggling to locate the screws for your e-scooter, these are often kept in a small bag taped to the e-scooter. It’s worth checking the handlebar grips for an attachment, just in case.

You can check out this short video of all the common hiding places: Finding Screws.

Chargers are often packaged within a small cardboard box inside the packaging, so be careful not to throw these away.

If you ordered accessories as well as an e-bike or e-scooter, dependent on their size they may have been shipped separately or may be tucked inside the box with your larger item.

If you are still having trouble locating part of your order, please get in touch with us by emailing help@pureelectric.com, including your order number in the subject line.

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