How to unlock an electric scooter

For some e-scooters, a simple swipe right in the companion app can unlock it. If this does not resolve the issue, please remove the handlebars, disconnect the cable inside for 3-4 hours and then re-connect it. The e-scooter should then automatically unlock.

If you are still having difficulties after this, please don’t hesitate to get in touch: or visit your local showroom: Our showrooms.

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  • I tried it and it did not fix the issue

  • .

  • Hi T Anujeyan, sorry to hear you're having issues unlocking your scooter. Please contact and a member of the customer service team will be able to help you.

  • I received the wrong electric scooter..I paid for 500w motor and I received the 350w motor
    How can I return it ?

  • Don't you just hate it when you search for an answer to a problem in a company's website and they just have one short little paragraph with info that doesn't help . Makes you want to punch someone in the face


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