How to unlock an electric scooter

My e-scooter is locked. How do I unlock it?

Don’t worry, this is normally a quick and easy fix.

It’s possible you may have accidentally locked your scooter in the companion app (happens to the best of us!). 

If this is the case, a simple swipe right in the app could be all it takes to unlock it. 

Did it work?
In the rare case where that doesn’t work, follow these really easy steps: 

  1. Carefully remove the handlebars by unscrewing the stem bolts
  2. Disconnect the cable inside for 3-4 hours
  3. Re-connect the cable and re-attach the handlebar

In nearly all instances, the e-scooter should now automatically unlock.

Still locked?

Your e-scooter’s problem might be a little more rare, but don’t worry! We’re on hand to fix it and get you back on the road quickly.

All you need to do is fill out our super quick and easy online contact form here:
(providing the answers below, helps us solve your problem faster)

  • Any error codes on your scooter’s display screen 
  • Any error information on the app 
  • What happened when the error occurred 
  • Your order number 
  • Optional: Any photos of videos of the error (This helps us solve your problem faster)

We’re really sorry this has come up. But we’re hopeful it’s just a simple fix so we can get you riding again quickly!

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Comments

5 comments
  • I tried it and it did not fix the issue

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  • Hi T Anujeyan, sorry to hear you're having issues unlocking your scooter. Please contact help@pureelectric.com and a member of the customer service team will be able to help you.

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  • I received the wrong electric scooter..I paid for 500w motor and I received the 350w motor
    How can I return it ?

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  • Don't you just hate it when you search for an answer to a problem in a company's website and they just have one short little paragraph with info that doesn't help . Makes you want to punch someone in the face

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