How to unlock an electric scooter

For some e-scooters, a simple swipe right in the companion app can unlock it. If this does not resolve the issue, please remove the handlebars, disconnect the cable inside for 3-4 hours and then re-connect it. The e-scooter should then automatically unlock.

If you are still having difficulties after this, please don’t hesitate to get in touch: help@pureelectric.com or visit your local showroom: Our showrooms.

Was this article helpful?
3 out of 12 found this helpful
Have more questions? Submit a request

Comments

4 comments
  • I tried it and it did not fix the issue

    0
  • .

    0
  • Hi T Anujeyan, sorry to hear you're having issues unlocking your scooter. Please contact help@pureelectric.com and a member of the customer service team will be able to help you.

    0
  • I received the wrong electric scooter..I paid for 500w motor and I received the 350w motor
    How can I return it ?

    0

Please sign in to leave a comment.