We’re very sorry to hear your e-scooter has arrived with broken wires. If this is the case, we recommend returning the item to us. You can do this via post or drop it at your local Pure Electric store for a refund or replacement.
To find your nearest branch, simply enter your post code into our handy online store locator: Our Stores.
To check how to return a faulty item, click here: Returning a faulty item.