Pure App – Scooter not in database

If this message appears when trying to connect, please don’t worry. All that will be required to fix this is a quick change in settings by our app developers.

If you encounter this message please send an email to help@pureelectric.com quoting your order number (e.g.PS12345) and attach a screenshot of the error message from your phone. One of our customer service agents will get back to you and within 24-48 hours of confirmation your app should be up and running.

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  • I cannot connect


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