Amend an order

We appreciate that sometimes our customers can accidentally add the incorrect item to their bag before checkout. Unfortunately, sometimes we are not able to amend orders due to the speed at which we process them. In these cases, if you no longer require or want the item, you will need to refuse the delivery so that the items are returned back to us free of charge.

If you would like to try and amend your order please send an email to help@pureelectric.com, including your order number and quoting “amend” in the subject line. If this is applicable to you, we will do our best to cancel your existing order and process a new one on your behalf.

Please note, we can usually only amend or cancel orders within the first hour of the order being placed.

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