📦 Tracking Your Order
Once your order has been dispatched, you’ll receive a DPD tracking link and a 1-hour delivery window.
If you’re unable to receive your parcel during that window, you can use the DPD app to:
Rearrange delivery
Leave the parcel with a neighbour
Request to leave it in a safe place
⚠️ Important: We recommend not choosing the “leave safe” option due to the high value of our products. This instruction is done at your own risk.
🚪 Missed Deliveries
If you miss your delivery and haven’t updated your instructions in the DPD app:
Your parcel will be carded and held awaiting your instructions.
Alternatively, DPD will attempt delivery again the following day.
If two delivery attempts are made and no further instructions are received, your parcel will be automatically returned to Pure Electric.
❓ Parcel Marked As Delivered But Not Received
If your tracking shows as delivered but you can’t locate your parcel:
Check with other members of your household.
Check with neighbours or any designated “safe place.”
If still missing, get in touch using our Contact Form (include your order number).
📸 Damaged Parcels
If your parcel arrives damaged:
Let us know by completing our Contact Form.
Include your order number and clear photographs of the damage.
🔍 Investigation & Resolution
In all instances, we’ll investigate the issue promptly and aim to resolve it as soon as possible.