How to tell if the issue is the scooter or the charger
Try a different wall socket
This rules out a faulty power outlet.
Connect in the correct order
First, plug the charger into the scooter
Then plug the charger into the wall socket
Check the charger light
Light stays green after being connected to the scooter
→ This indicates the charger is faulty and should be replaced.Light turns red but does not change to green after the charging time stated in the manual
→ This suggests an issue with the scooter, and it should be returned for assessment.
Important safety note
Only use official Pure chargers. Off-brand chargers can damage the battery and pose a safety risk.