E9 And E11 Error Codes – Motor And Battery Protection
The E9 and E11 errors both indicate that the scooter has experienced excessive strain or overheating. This can happen when the scooter is ridden too hard, used on long/steep hills or pushed beyond the battery’s or motor’s capacity.
To resolve the issue:
Allow the scooter to cool down for at least one hour before using it again.
The error should clear automatically once the scooter has cooled sufficiently.
To help preserve the life of your motor and battery, we recommend walking the scooter up steep hills rather than riding it.
If the issue persists please reach out to our customer services team who will be able to assist further ( [email protected] )