If your scooter displays one of the following error codes, please do not attempt to repair it yourself. These issues require inspection and repair by a Pure Electric technician.
🧾 Table Of Error Codes (Repair Required)
Error Code | Fault Description | What It Means | Action Required |
E1 | Brake Error | Communication fault between the brake lever and control unit (VCU). May also affect regenerative braking. | 🚫 Do not ride. Needs investigation by a Pure repair centre. |
F1 | Brake Fault | Brake lever not returning to the ‘off’ position. If code persists after restart, indicates a sensor or cable issue. | 🚫 Do not ride. Send to Pure for diagnosis and repair. |
E2 | Throttle Error | Throttle communication issue between throttle and control unit (VCU). | ⚠️ Requires repair centre attention. |
F2 | Throttle Fault | Throttle not recognised as released at start-up. If not cleared after restart, indicates internal sensor failure. | 🚫 Do not ride. Contact Pure for repair. |
E4 | Motor Overcurrent | Motor drawing excessive power due to internal short or connection damage. Scooter will shut down. | ⚡ Requires motor and wiring inspection by Pure technicians. |
E6 | Battery Overvoltage | Battery voltage too high (e.g. following long downhill regenerative braking). If persistent, could indicate MCU or charger fault. | 🔧 If the code doesn’t clear, Pure must inspect the scooter. |
E7 | Motor Hall Sensor Error | Motor sensor failure or damaged motor cable. Causes jerky or noisy motor performance. | 🛠️ Repair centre to test and replace affected component. |
E9/E11 | Motor Controller Over Temperature | Controller temperature exceeded 105°C due to fault or sustained strain. If frequent, hardware issue. | 🧊 Allow to cool. If recurring, service required. |
E13 | Battery Communication Error | Scooter unable to communicate with battery; may appear to charge but won’t power on. | 🔋 Likely MCU or battery fault — service required. |
Is your error code listed below? If so head to 'Diagnose your scooter' to find out what it means.
E3
E11/E9
E5
🔧 How To Get Support
If your scooter shows one of the above codes:
Turn the scooter off and do not ride it again.
Take a photo or short video of the display showing the error code.
Proceed to the below form, ensuring to supply a copy of the proof of purchase (showing date and model purchased) and serial number to ensure quick processing. (If any issues locating the serial number please see article: Where Can I find my Serial Number?)