If your scooter is returned to us and our assessment determines that some repairs fall outside of the warranty coverage, we will contact you with a detailed quote outlining the costs involved. An invoice will also be provided for your review.

You will then have two options:

Any non-warranty repairs will only be carried out once payment has been received in full.

We offer a comprehensive selection of parts available to purchase from the Pure Electric website for low skilled repairs and maintenance. Click here to view.

If you require parts not listed on our website, please email our UK based customer service team at [email protected], please include your scooter model within the email to avoid delays.

For more complex repairs, or if you prefer not to perform the repairs yourself, we partner with independent e-scooter repair agents across the country. To find your closest repair store, their contact details, and to book your scooter in for repair, click here.

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Alternatively, a local repair store not in our network may be able to assist you if our repair agents are too far away. Let us know which parts are needed, and we will email you an invoice and post the parts to your chosen repairer.

Alternatively, we can arrange for your scooter to be collected and shipped directly to our Pure Electric workshop.
Here, our expert technicians will:

If you wish to proceed with this option, please contact us at [email protected].
Include your scooter model and a descriptive explanation of the fault(s).

Important Note: If you proceed with the repair work, the £20 diagnostic fee will be deducted from your final bill.

Please see our e-scooter warranty terms and conditions for further details.