Understanding The Pure App – “Generation 3”
Compatible Models
The Generation 3 app supports the following Pure scooter models::
Air 3 range
Air 4 range
Air 5 range
Escape range
Advance range (including Flex)
McLaren range
Note: Once your scooter is set up in the app, it may be shown as “Gen 3” rather than your exact model. This is a known display issue and does not affect functionality.
Setting Up or Accessing the App
This guide covers both first-time setup and restoring access after updating the app.
Step 1: Download the app
Important: Do not delete the old app until setup is complete.
Step 2: Open the App and Connect to Your Scooter
Turn on your scooter.
Open the app.
Select your scooter to connect.
You may be asked to confirm your scooter using the ZYD code, which can be found:
Scooter Display → Settings → MAC Address
Step 3: Unlock and Set Your PIN
Unlock your scooter using the default PIN: 888888.
Once unlocked, you’ll be prompted to create your own personal PIN by following the on-screen instructions.
Please keep a note of the new PIN to ensure continuous access.
To change your password after unlocking, navigate to Settings > Modify Password in the app.
If the default PIN does not work: Contact Pure If the default PIN does not work, you can reset it via the app by navigating to Settings > Reset lock password. You will need a one-time reset code provided by Pure Electric support.
Send us:
A screenshot of the ZYD code
Proof of purchase
If you purchased a second-hand scooter, proof of purchase may also be required.
Our team will assist with unlocking or resetting access. Note: The one-time reset code provided by support is valid only on the day it is issued.
Scooter Locking Information
Once you have full app access, you can lock your scooter via the app. Please note:
Security: We strongly recommend using a high-quality D-lock. The app lock provides additional protection but should not be used as your only security measure.
Battery Usage: When app lock is active, the scooter continues to use a small amount of battery. This is minimal, but worth considering if your battery is low.